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The most valuable Business-to-Business Resouce & Referral group in Orlando and Central Florida |
Everyone in sales wants and appreciates having loyal customers. But are you doing the right things to create them? Loyal customers are your most valuable source of referrals and additional business. The key to keeping your competition away is to create customer loyalty. Here are some tips.
Top 10 Way to Create and Keep Loyal Customers9. Keep your promises. Under-promise and over deliver. 8. Solve your client's problems with a sense of urgency. 7. Manage the 1st impressions you are making with potential clients, they are all around you. 6. Constantly evaluate how you are treating your client. 5. Avoid blaming the client- even if they're not always right, they are always the client. 4. Manage the details-dot your I's and cross your T's to avoid surprises later on. 3. Include your customers in your business plan-it's not a secret. 2. Follow-up, follow-up, follow-up- it's what separates you from your competition. AND THE NUMBER ONE WAY TO CREATE LOYAL CUSTOMERS....... 1. Make yourself easy to do business with....remember, your process is not something that should stand between the client and his/her satisfaction... it should be invisible to him/her. Don't make client's jump hurdles to get to you, rather, spoil them so that they would have to jump hurdles to take their business anywhere else! |
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